NABFINS Recruitment 2026: Apply Online for Customer Service Officer (CSO) & Telecaller Posts
NABFINS Limited (a subsidiary of NABARD) has officially released a recruitment notification for the posts of Customer Service Officer (CSO) and Telecaller (Work From Home). Candidates who have completed PUC / 10+2 are eligible to apply.
Both freshers and experienced professionals can apply by sending their updated resumes via email before the deadline.
📌 Recruitment Overview
| Particulars | Details |
| Organization Name | NABARD Financial Services Limited (NABFINS Limited) |
| Post Names | • Customer Service Officer (CSO) – Field Work • Telecaller – Work From Home |
| Job Locations | Bihar, Odisha, Chhattisgarh, Rajasthan |
| Educational Qualification | Minimum PUC / 10+2 Completed |
| Experience Requirement | Freshers Eligible (1–3 years field experience preferred) |
| Application Mode | Resume Submission via Email |
| Official Email ID | careers@nabfins.org |
| Application Deadline | 26 August 2026 |
| Official Website | nabfins.org |
📋 Vacancy & Job Roles
While the exact number of openings has not been specified, applications are invited for two main roles:
1. Customer Service Officer (CSO) – Field Role
- Primary Objective: Sourcing new customers and expanding the branch’s sustainable portfolio.
- Key Responsibilities:
- Identifying new potential business locations and sourcing clients.
- Performing primary verification of client credentials.
- Conducting Compulsory Group Training (CGT) and data entry in CRIF/CMS portals.
- Accompanying the Branch Manager during Group Recognition Tests (GRT).
- Managing loan disbursement activities and collecting repayments on scheduled dates.
- Depositing collections in designated banks and updating branch logs.
2. Telecaller – Work From Home (WFH)
- Primary Objective: Handling customer communication from a provided database.
- Key Responsibilities:
- Calling existing and prospective customers.
- Maintaining conversation records and ensuring proper follow-ups.
- Understanding customer concerns, analyzing root causes, and providing accurate guidance.
🎓 Eligibility Criteria
1. Educational Qualification
- Candidates must have passed PUC / 10+2 (Higher Secondary) or an equivalent qualification from a recognized board.
2. Experience & Age Limit
- Customer Service Officer (CSO): Freshers can apply. Candidates with 1 to 3 years of field-based experience in microfinance or sales will be preferred.
- Telecaller: Freshers are eligible. The maximum age limit is 30 years.
3. Language & Mobility Requirements
- Language: Must be fluent in reading, writing, and speaking the Local Language (of the respective state) and English.
- Driving Requirement (CSO Only): Must possess a valid Driving Licence and a Motorcycle for field operations.
📅 Important Dates
| Event | Date |
| Application Start Date | 20 August 2026 |
| Last Date to Apply via Email | 26 August 2026 |
⚙️ Selection Process
- Shortlisting: Resumes received via email will be screened based on educational qualification, field suitability, and regional language command.
- Interview / Next Rounds: Shortlisted candidates will receive direct communication from NABFINS via email or call regarding further interview rounds.
📝 How to Apply
- Prepare Resume: Update your CV/Resume with accurate educational details, contact number, email address, and relevant experience.
- Draft Email: Compose a new email to
careers@nabfins.org. - Subject Line: Write a clear subject line, e.g.:
Application for the Post of Customer Service Officer (CSO) – [Your State]ORApplication for Telecaller (Work From Home) - Attach Resume: Attach your updated resume along with any relevant certificates or driving licence copies.
- Submit: Send the email on or before 26 August 2026.
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